Product adoption

What product adoption means

Product adoption is the continued use of the workflows that make a product valuable. A signup or a completed tour can be an early signal, but neither shows whether the customer can use the product when a real task appears.

Barkan gives users a place to ask in their own words. It reads the rendered page, answers with the available product knowledge and points to the controls they can use now.

Make the second workflow easier

• Guide a new user through the first task that matters to their company.

• Keep help available when they return for an unfamiliar feature days later.

• Show a feature on the live page instead of relying only on an email, changelog or static tour.

Measure useful help

Use Barkan’s onboarding and conversation analytics to see what was completed and what visitors asked. Those questions can inform the next tour, documentation change or product fix.

Questions people ask

Does Barkan replace a human teammate?

Barkan handles repeatable guidance inside the product. When it cannot help, it can send the question and page context to your support team.

How do we add Barkan to our product?

Add the Barkan script to the pages you allow, then give it your product knowledge and describe the guided tours you want it to run.

Explore user activation and feature adoption.