User activation

What user activation means

User activation is the moment a new user gets an initial result from a product. That result differs by product and by customer: creating a project, inviting a teammate or connecting a source may matter more than finishing a tour.

Barkan is an AI guide inside SaaS products. It can ask what the person came to do, point to the controls on the page they see and stay with them through the first useful workflow.

Guide the first task, not just the first screen

• Start with the outcome the customer wants, then show the next visible control in their account.

• Answer questions while the user is in the workflow; a help article does not need to interrupt their progress.

• Offer to perform a requested step in Do Mode, with approval before actions that delete, pay or change access.

Where Barkan fits

Use a guided onboarding tour for the planned first path, and keep the assistant available when the user comes back with a different question. Review completed onboardings and conversations to learn where people still need help.

Questions people ask

Does Barkan replace a human teammate?

Barkan handles repeatable guidance inside the product. When it cannot help, it can send the question and page context to your support team.

How do we add Barkan to our product?

Add the Barkan script to the pages you allow, then give it your product knowledge and describe the guided tours you want it to run.

See the user onboarding solution and the product adoption solution.