Give every account the attention your biggest ones get.
Most users don't want another answer. They want to be shown the way, or they want it done. Barkan does both, on the same screen as your user, from a single script tag.
“A chatbot sits next to your product. Barkan is inside it: it reads the live page, points at the right menu, and clicks and types until the task is done.
Every request goes out with the page itself, so the guidance fits the account in front of it and not a generic version of your product. And anything that deletes, pays or changes access waits for an Accept first.”
Maxence Rabrais
Co-founder, Barkan
What we hold to
Read the screen, not a copy of it
Every request goes out with the live page: the controls that exist, their labels, which toggle is already on. Guidance fits the account in front of it, not a generic version of your product.
Show, then do
Users ask how, in their own words. A cursor moves on their screen and walks them through. Hand the task over and Barkan clicks, types and navigates until it is done.
Stop before anything irreversible
Anything that deletes, pays or changes access waits for an Accept first. Consent covers one action, on the exact control the user reviewed.
Hand off cleanly
When Barkan can't help, it writes the report from the user's side, console errors attached, and gets a human on it. Your team replies from its own inbox.
Barkan is for the teams who answer “how do I…?” every day, and for the ones who would rather never have to.
Product teams
Ship guidance without building tours
Customer success
Every account managed, not just the biggest
Support leads
Fewer how-to tickets, better bug reports
Founders
One script tag, no seats to pay for
Onboarding specialists
Walkthroughs that talk and point
Solutions engineers
Do mode for the workflows you demo
Growth teams
Activation past the second workflow
Documentation writers
Docs that show up on the screen
“Most users don't want another answer. They want to be shown the way, or they want it done. That is the whole product.”
Gabriel Lancelot
Co-founder, Barkan
