Customer education

What customer education means

Customer education helps people learn enough about a product to use it independently. Articles and videos are useful references; in-product guidance can connect those instructions to the controls a customer sees today.

Barkan reads your approved knowledge and the live page. It can walk a person through a tour, pause for questions and point to the next visible step.

Teach a workflow while it happens

• Turn a repeatable setup process into a guided tour with a clear goal.

• Let the customer ask why a step matters before moving on.

• Keep the assistant available when they return to repeat or extend the workflow.

Give your team useful feedback

The questions people ask during a guide show which terms, screens or steps need clearer teaching. Use those patterns to improve the guide and your documentation.

Questions people ask

Does Barkan replace a human teammate?

Barkan handles repeatable guidance inside the product. When it cannot help, it can send the question and page context to your support team.

How do we add Barkan to our product?

Add the Barkan script to the pages you allow, then give it your product knowledge and describe the guided tours you want it to run.

Explore user onboarding and self-service support.