Solve the question
where it happens.

Barkan reads the page your customer sees, answers from your knowledge, and points to the control they need. When the issue needs a teammate, the handoff carries the question and context.

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Three moments a help article cannot see. 

The right article can still leave a customer wondering which button applies to their screen. Show the answer in the product, then make the human handoff easy.

  1. The question arrives

    They are already in the workflow

    The customer asks by voice or chat without leaving the product. Barkan uses your knowledge and the rendered page to answer in context.

  2. The answer needs a step

    Show them the real control

    Barkan points to the next button and waits while they try it. When asked, it can take allowed actions in the page instead of giving instructions alone.

  3. A person should take over

    They do not repeat the story

    Send the request and page context to your support inbox. Your team can focus on the account-specific issue rather than asking where the customer got stuck.

Four steps. No flow builder. 

Four steps. No flow builder. 

It runs on top of the product you already shipped. No flows to draw, no selectors to pin, nothing to rebuild after your next release.

  1. 01

    Paste one script tag

    One line in your product and it is live. It shows up only on the pages you allow, and nowhere else.

  2. 02

    Give it what you know

    Connect the docs you already have, or your codebase so Barkan documents the product itself. That is what it answers from when a new user interrupts the tour.

  3. 03

    Describe the tour

    “Walk them through creating their first project, then show where to invite a teammate.” That is a whole tour. Add one call at signup and each company gets one of its own.

  4. 04

    Read what came back

    Per tour: who was offered it, who started, who finished. The questions your docs couldn't answer are your next tour.

“The best onboarding was always a person walking you through your own account. It never scaled past the biggest customers. Now it does.” 

Gabriel Lancelot

Co-founder, Barkan

Gabriel Lancelot, co-founder of Barkan

Start free. Grow with every completed onboarding. 

Try Barkan free for 7 days. Your selected plan's onboarding and conversation allowances apply.

Save ~20% with annual billing

Launch

For early SaaS teams and client projects.

$149/mo

$149 billed monthly

Start free trial
  • 7-day trial, no card
  • 150 completed onboardings / month
  • 500 successful conversations / month

Growth

For scale-ups that want deeper adoption.

$499/mo

$499 billed monthly

Start free trial
  • 7-day trial, no card
  • 750 completed onboardings / month
  • 3,000 successful conversations / month
  • Analytics, integrations, no Barkan branding

Enterprise

For teams with a volume commitment and dedicated needs.

Custom

Annual contract, from about $1,500/mo

Talk to us
  • Negotiated usage and overages
  • SSO and SLA
  • Dedicated support

No per-seat pricing. Invite your whole team.